51st ANNUAL COUNTY JUDGES AND COMMISSIONERS ASSOCIATION CONFERENCE

Renaissance Austin Hotel  
Austin, Texas
March 9th - 12th, 2009
DALHART, TEXAS (NOVEMBER 2008)
Dallam-Hartley Counties Hospital District's Board of Directors has approved the request of Indigent Health Care Director, Lawana Page, and Business Office Manager, Tammy Kirkland, to authorize Indigent Healthcare Solutions (IHS) of Conroe, Texas, to install its state-of-the-art Windows®-based software to support the indigent health care needs for Dallam and Hartley counties.
 
MONTAGUE, TEXAS (OCTOBER 2008)

Montague County Commissioners approved the request of IHC Director, LaVonda Langford, and the County Auditor, Jennifer Taylor, to authorize Indigent Healthcare Solutions (IHS) of Conroe, Texas, to install its state-of-the-art Windows®-based software with services beginning in October.
 
PECOS, TEXAS (OCTOBER 2008)
Reeves County Commissioners approved the request of County Judge, Honorable Sam Contreras, and County Auditor, Lynn Owens, to authorize Indigent Healthcare Solutions (IHS) of Conroe, Texas, to install its state-of-the-art Windows®-based software beginning in October.
 
Beaumont, TEXAS (OCTOBER 2008)

Jefferson County Commissioners approved the request of Dr. Cecil Walkes and Commissioner Bo Alfred to authorize Indigent Healthcare Solutions (IHS) of Conroe, Texas, to install its state-of-the-art Windows®-based software with services beginning in November.
 
Customer Satisfaction
2003 Customer Satisfaction Survey

IHS began providing services to Texas Indigent Health Care Directors in January 2002. We founded our company on a fundamental commitment to Customer Service.

In September 2003 we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our second annual customer survey. We had a 95% response rate and received a 100% satisfaction rating. Here are the survey questions and our customers' responses:

Communications and Respsonsiveness

1A. Are your calls and/or letters responded to promptly?

  • Yes – 100% No – 0%

1B. Are your needs/expectations understood?

  • Yes – 100% No – 0%

1C. Is work completed for you in a timely manner?

  • Yes – 100% No – 0%

1D. How would you rate the quality of IHS communications and responsiveness?

  • Excellent – 100% Good – 0% Fair – 0% Poor – 0%

Technical and Professional Support

2A. Is IHS responsive to your needs?

  • Yes – 100% No – 0%

2B. Is IHS well versed in your software application?

  • Yes – 100% No – 0%

2C. Are your requests responded to in a timely manner?

  • Yes – 100% No – 0%

2D. Are your projects completed accurately?

  • Yes – 100% No – 0%

2E. How would you rate the quality of IHS support?

  • Excellent – 100% Good – 0% Fair – 0% Poor – 0%

2F. For our new (first-year) clients: How would you rate the training provided?

  • Excellent – 93% Good – 7% Fair – 0% Poor – 0%

Value of Service

3A. How would you rate the value of IHS services for the fees charged?

  • Excellent – 75% Good – 25% Fair – 0% Poor – 0%

3B. In the time you have used IHS, has the value of services provided to you changed?

  • Improved – 75% Stayed the same – 25% Declined – 0%

Overall Evaluation

4A. Would you be willing to recommend IHS to others?

  • Very willing – 100% Somewhat willing – 0% 
  • Not very willing – 0% Very unwilling – 0%

4B. How well has IHS performed over the last 12 months relative to your needs and expectations?

  • Exceeded – 66% Met – 31% Fell Short – 3% N/A – 0%

4C. In the time you have used IHS, has the technical and professional support changed?

  • Improved – 64% Stayed the same – 36% Declined – 0%