NORTH & EAST TEXAS COUNTY JUDGES AND COMMISSIONERS ANNUAL CONFERENCE

Moody Gardens Hotel
Galveston, Texas
May 20th - 22nd, 2012
GILMER, TEXAS

Upshur County Commissioners approved to authorize Indigent Healthcare Solutions (IHS) of Conroe, Texas, to install its state-of-the-art browser-based software due to the recommendation of Commissioner Mike Spencer and County Auditor, Janice Tucker.  Services beginning in April 2012.
 
HENDERSON, TEXAS

Rusk County Commissioners Court approved the request of Indigent Health Care Director, Diana Mitchell, and County Auditor, Ronald Moody, to authorize Indigent Healthcare Solutions (IHS) of Conroe, Texas, to install its state-of-the-art browser-based software with services beginning in March 2012.
 
Customer Satisfaction
2011 Customer Satisfaction Survey

IHS began providing services to Texas Indigent Health Care Directors in January 2002. We founded our company on a fundamental commitment to Customer Service.

In September 2011 we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our annual customer survey. We had a 80% response rate and received a 100% satisfaction rating. Here are the survey questions and our customers' responses:

Communications and Respsonsiveness

1A. Are your calls and/or letters responded to promptly?

  • Yes – 100% No – 0%

1B. Are your needs/expectations understood?

  • Yes – 100% No – 0%

1C. Is work completed for you in a timely manner?

  • Yes – 100% No – 0%

1D. How would you rate the quality of IHS communications and responsiveness?

  • Excellent – 98% Good – 2% Fair – 0% Poor – 0%

Technical and Professional Support

2A. Is IHS responsive to your needs?

  • Yes – 100% No – 0%

2B. Is IHS well versed in your software application?

  • Yes – 100% No – 0%

2C. Are your requests responded to in a timely manner?

  • Yes – 100% No – 0%

2D. Are your projects completed accurately?

  • Yes – 100% No – 0%

2E. How would you rate the quality of IHS support?

  • Excellent – 97% Good – 3% Fair – 0% Poor – 0%

2F. For our new (first-year) clients: How would you rate the training provided?

  • Excellent – 95% Good – 5% Fair – 0% Poor – 0%

Value of Service

3A. How would you rate the value of IHS services for the fees charged?

  • Excellent – 83% Good – 17% Fair – 0% Poor – 0%

3B. In the time you have used IHS, has the value of services provided to you changed?

  • Improved – 81% Stayed the same – 19% Declined – 0%

Overall Evaluation

4A. Would you be willing to recommend IHS to others?

  • Very willing – 100% Somewhat willing – 0% 
  • Not very willing – 0% Very unwilling – 0%

4B. How well has IHS performed over the last 12 months relative to your needs and expectations?

  • Exceeded – 81% Met – 19% Fell Short – 0% N/A – 0%

4C. In the time you have used IHS, has the technical and professional support changed?

  • Improved – 70% Stayed the same – 30% Declined – 2%