VG Young Institute: School for County Commissioners Courts

Hilton Hotel
College Station, Texas
February 7th - 9th, 2012
MOUNT VERNON, TEXAS

Franklin County Commissioners approved the request of Treasurer Betty Sue Allen, to authorize Indigent Healthcare Solutions (IHS) of Conroe, Texas, to install its state-of-the-art browser-based software with services beginning in October 2011.
 
AUSTIN, TEXAS

Travis County Juvenile Probation Department has selected Indigent Healthcare Solutions (IHS) of Conroe, Texas, to install its state-of-the-art browser-based software with services beginning in August 2011.
 
HENRIETTA, TEXAS

Clay County Commissioners have selected Indigent Healthcare Solutions (IHS) of Conroe, Texas, to install its state-of-the-art browser-based software with services beginning in April 2011.
 
UVALDE, TEXAS

Uvalde County Commissioners have selected Indigent Healthcare Solutions (IHS) of Conroe, Texas, to install its state-of-the-art browser-based software with services beginning in March 2011.
 
2004 Customer Survey
2004 Customer Satisfaction Survey

IHS began providing services to Texas Indigent Health Care Directors in January 2002. We founded our company on a fundamental commitment to Customer Service.

In September 2004 we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our annual customer survey. We had a 95% response rate and received a 100% satisfaction rating. Here are the survey questions and our customers' responses:

Communications and Respsonsiveness

1A. Are your calls and/or letters responded to promptly?

  • Yes – 100% No – 0%

1B. Are your needs/expectations understood?

  • Yes – 100% No – 0%

1C. Is work completed for you in a timely manner?

  • Yes – 100% No – 0%

1D. How would you rate the quality of IHS communications and responsiveness?

  • Excellent – 93% Good – 7% Fair – 0% Poor – 0%

Technical and Professional Support

2A. Is IHS responsive to your needs?

  • Yes – 100% No – 0%

2B. Is IHS well versed in your software application?

  • Yes – 100% No – 0%

2C. Are your requests responded to in a timely manner?

  • Yes – 100% No – 0%

2D. Are your projects completed accurately?

  • Yes – 100% No – 0%

2E. How would you rate the quality of IHS support?

  • Excellent – 93% Good – 7% Fair – 0% Poor – 0%

2F. For our new (first-year) clients: How would you rate the training provided?

  • Excellent – 97% Good – 3% Fair – 0% Poor – 0%

Value of Service

3A. How would you rate the value of IHS services for the fees charged?

  • Excellent – 83% Good – 17% Fair – 0% Poor – 0%

3B. In the time you have used IHS, has the value of services provided to you changed?

  • Improved – 79% Stayed the same – 21% Declined – 0%

Overall Evaluation

4A. Would you be willing to recommend IHS to others?

  • Very willing – 100% Somewhat willing – 0% 
  • Not very willing – 0% Very unwilling – 0%

4B. How well has IHS performed over the last 12 months relative to your needs and expectations?

  • Exceeded – 83% Met – 14% Fell Short – 3% N/A – 0%

4C. In the time you have used IHS, has the technical and professional support changed?

  • Improved – 72% Stayed the same – 28% Declined – 0%