65th ANNUAL TEXAS ASSOCIATION OF COUNTY AUDITORS CONFERENCE

Overton Hotel & Conference Center
Lubbock, Texas
October 12th - 15th, 2010
NEWTON, TEXAS (AUGUST, 2010)

Newton County Commissioners approved the request of County Auditor, Elizabeth Holloway, and IHC Director, Gwend Simmons, to authorize Indigent Healthcare Solutions (IHS) of Conroe, Texas, to install its state-of-the-art browser-based software with services beginning in January 2011.
 
CENTER, TEXAS (JUNE 2010)

Shelby County Commissioners approved the request of County Auditor, Tracey Strong, and IHC Director, Deanne Sample, to authorize Indigent Healthcare Solutions (IHS) of Conroe, Texas, to install its state-of-the-art browser-based software with services beginning in August 2010.
 
LLANO, TEXAS (MARCH 2010)

Llano County Commissioners approved the request of the County Judge, Honorable Wayne Brascom, and County Auditor, Cindy Lent, to authorize Indigent Healthcare Solutions (IHS) of Conroe, Texas, to install its state-of-the-art browser-based software.
 
EL CAMPO, TEXAS (FEBRUARY 2010)

West Wharton County Hospital District's (El Campo Memorial Hospital) Board of Directors has approved the request of Tisha Zalman, Chief Financial Officer, to authorize Indigent Healthcare Solutions (IHS) of Conroe, Texas, to install our state-of-the-art, browser-based software with services beginning February 1, 2010.
 
2004 Customer Survey
2004 Customer Satisfaction Survey

IHS began providing services to Texas Indigent Health Care Directors in January 2002. We founded our company on a fundamental commitment to Customer Service.

In September 2004 we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our annual customer survey. We had a 95% response rate and received a 100% satisfaction rating. Here are the survey questions and our customers' responses:

Communications and Respsonsiveness

1A. Are your calls and/or letters responded to promptly?

  • Yes – 100% No – 0%

1B. Are your needs/expectations understood?

  • Yes – 100% No – 0%

1C. Is work completed for you in a timely manner?

  • Yes – 100% No – 0%

1D. How would you rate the quality of IHS communications and responsiveness?

  • Excellent – 93% Good – 7% Fair – 0% Poor – 0%

Technical and Professional Support

2A. Is IHS responsive to your needs?

  • Yes – 100% No – 0%

2B. Is IHS well versed in your software application?

  • Yes – 100% No – 0%

2C. Are your requests responded to in a timely manner?

  • Yes – 100% No – 0%

2D. Are your projects completed accurately?

  • Yes – 100% No – 0%

2E. How would you rate the quality of IHS support?

  • Excellent – 93% Good – 7% Fair – 0% Poor – 0%

2F. For our new (first-year) clients: How would you rate the training provided?

  • Excellent – 97% Good – 3% Fair – 0% Poor – 0%

Value of Service

3A. How would you rate the value of IHS services for the fees charged?

  • Excellent – 83% Good – 17% Fair – 0% Poor – 0%

3B. In the time you have used IHS, has the value of services provided to you changed?

  • Improved – 79% Stayed the same – 21% Declined – 0%

Overall Evaluation

4A. Would you be willing to recommend IHS to others?

  • Very willing – 100% Somewhat willing – 0% 
  • Not very willing – 0% Very unwilling – 0%

4B. How well has IHS performed over the last 12 months relative to your needs and expectations?

  • Exceeded – 83% Met – 14% Fell Short – 3% N/A – 0%

4C. In the time you have used IHS, has the technical and professional support changed?

  • Improved – 72% Stayed the same – 28% Declined – 0%